Hi, Monte! Erin Gobler is a freelance writer based in Madison, WI. My billing date was on the 14th of every month. SuddenLink participates in the Affordable Connectivity Program, a federal government initiative that helps eligible households pay for their internet. Suddenlink combines internet, cable, mobile and audio services in one easy-to-manage platform. It becomes your responsibility as per the contract terms . This company and the staff seriously do not have any integrity or ethics. Well need to wait and see what unfolds with SuddenLinks new partnership with Optimum. It's a horrible company. Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. Commissions do not affect our editors' opinions or evaluations. Start your return. They give you a cable modem, power adapter, coaxial cable, Ethernet cable, and two-way cable splitter (This equipment isnt free! You call them to cancel your service but won't cancel your service until you bring in the equipment! Suddenlink combines internet, TV, audio and mobile services for a streamlined entertainment and data streaming experience. Contact a location near you for products or services. Canceling because of service, price or simply moving to a new area? Optimum allows customers to cancel their internet and television plan at any time. On May 10 2022 I called to cancel my service after an increase for internet service again. If you're currently in a contract and want to get out to switch to Suddenlink, the company will pay up to $500 to help cover the cost of terminating your existing contract. Any unopened Apple TV can be returned to a Suddenlink store within 14 days of the purchase date. Suddenlink. For more information about reviews on ConsumerAffairs.com please visit our Google does maps best. Its a trip to the moon, a ticket to Mars, a bird's eye view of the Earth. We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. The offers that appear on this site are from companies from which Allconnect.com receives compensation. Suddenlink Communications. Bring the real world to your users with customized maps and street view imagery. I have evidence showing that I moved. I have a bill coming, for a whole month. The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content on Forbes Home. Need help finding internet & TV providers near you? 8:30 AM - 6:00 PM. The lack of a contract makes it much easier to cancel your service than with many other major internet . Suddenlink internet requires a modem and router. However, the Internet 100 plan has a data cap of 250 GB in some areas. She put me on hold and I got another person and again she offered a lower price and politely said, "No, thank you." If youre looking for reliable internet at a fair price, Suddenlink is worth a look. Bring the real world to your users with customized maps and street view imagery. No. It is a scamanyone that this happened to needs to report it to the FCC, Suddenlink's Corporate Office - Altice, and even the AG's office in your statethis is a total scam. All Rights Reserved. The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. Worst customer experience in my life of 68 years. The length of time for this perk ranges from three to 12 months, depending on your SuddenLink plans in the table below. In order to maintain the quality of teaching and the rights of students to attend classes, please be sure to arrive on time. Yes, you can rent the equipment from your internet provider. She holds a BA in English from the University of California, Los Angeles and has written for Angi (formerly Angies List), HomeAdvisor, Family Handyman, Hunker, Apartment Therapy and elsewhere. For them to repair/resolve their own internet issue? Reach out to customer service if that doesnt work. How Much Does Ethernet Installation Cost? Suddenlink is scamming people! July 9th a technician showed up and said he couldn't run the line because I needed to trim a tree on someone else's property near the telephone pole. YP advertisers receive higher placement in the default ordering of search results and may appear in sponsored listings on the top, side, or bottom of the search results page. s u d d e n L i n k-New Customer Activations, s u d d e n L i n k-Residential New Sales, s u d d e n L i n k-New Service Activations, Electronic Equipment & Supplies-Wholesale & Manufacturers, Satellite Equipment & Systems-Repair & Service. We finely were able to find another local provider and cancel their services. Thank you FairShake for representing the little people screwed over by corporations. Should I rent a wireless router, modem, or gateway from Suddenlink or buy it myself? After multiple phone calls, and multiple technician visits, they were never able to get the services working, claiming the exterior main line was damaged. 4. Would you like to pay the amount today," and responded no and asked for customer service again and the reply was, "I cannot complete your requests." How do I know I can trust these reviews about Suddenlink? Copyright 2014 - 2023 Search4Stores.com. Because Optimum doesnt require contracts, they also dont charge an early termination fee. She writes about topics including budgeting, student loans, credit, mortgages, investing, broadband and insurance. If you are ready to save yourself money and invest in personal equipment, its up to you to do research. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. If you choose to keep it, you'll owe $125 for the modem and between $75 and $150 for the wireless router. Do you have a customer issue as well? 36, Lane 200, Yongji Road, Xinyi District, Taipei City. disconnection/billing/returning equipment. Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. Additional fees and terms may apply. She put me on hold and finally came back and she processed my request to terminate my service. Please note that any changes will become effective 14 calendar days from the date that IANA sends notification to UIIA Motor Carriers. IM EVEN GOING TO TALK TO A LAWYER TO SEE IF I CAN SUE THEM! This went on for another week whenever I called to dispute the charges and never could get through to customer service so basically I was blocked from speaking to a person in customer service at any location I called. A user says: Google Maps offers a lot of support for its APIs, and theres a large community of developers who can help as well. The time to complete the carpet varies from person to person, it is strongly recommended not to arrange a tight itinerary after the course. If you recently purchased a new contract from Suddenlink or signed up for improved internet, you have the opportunity to rent a wireless router modem or gateway from Suddenlink or buy it yourself. And I forgot to disconnect. Its terrible, all y'all want too do is put a whole in my pocket. I asked to get a admin on the phone that can answer and of course they can't. Allconnect.com does not include every service provider available. HELL NO! It's not right what Big Business can get away with if we let them. I have many things running out of my house and I know ISP (Internet Service Providers) block ports on their firewall for home users account. . Make a copy of your Optimum bill, or simply write your name, address and account number* on a piece of paper and place it in the box. You can see everything from the highest peak to the lowest canyon. Scale confidently, backed by our infrastructure. What is the typical cost to rent a router/modem from Suddenlink? Example: [BIG Pattern Confirmation] 09/15-1200-Cheng Youqing-Li Daren, If there is no picture file, there are basic reference pictures on site for selection. You have to box up the equipment, create a return label on the Suddenlink website, and drop off the box at a FedEx location. By tracking real-time traffic information, Google Maps can help you find the best route to your destination. We appreciate you leaving a review. Yes No. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. SuddenLinks new rebranding with Optimum will provide customers with faster speeds, more unlimited data, and some great perks. Pack up the equipment you're sending back to us. She also has hosted videos on DIY home tips and solutions and launched multiple home improvement review boards staffed with licensed pros. Suddenlink doesn't have any contracts or data caps. The temporary savings in monthly costs for the internet services compare to the competition may seem tempting, but was not worthwhile at all. Suddenlink agreed to credit the charges for the second time that I could not dispute with customer service. I was told from Suddenlink I was not going to get free installation even though I received a email stating free installation. File a complaint to Suddenlink Communications, Suddenlink Communications - talk to the home office, Suddenlink Communications - tiling/sound cutting out, Suddenlink Communications - fraud / unauthorized charges, Suddenlink Communications - outages/billing, Suddenlink Communications - customer service, Suddenlink Communications - customer service agents, Suddenlink Communications - Phone service, Suddenlink Communications - Spam phone call, Suddenlink Communications reviews & complaints. Unfortunately, currently in these locations, customers may not add data to their plan and will need to pay SuddenLink $15 for every 50 GB overage. The teacher will demonstrate, explain and guide step by step, You can make your own baby hairy kids or various patterns by yourself, If it is still unfinished, you can entrust a teacher to complete it instead, the processing fee is $800, or take away the unfinished product directly, The finished product of this class: carpet x1, Single frame size: about 4545 cm, you can make the pattern you want, Double frame size: about 6060 cm, you can make the pattern you want, In order to ensure that all participating students can bring home the complete work, please refer to the above "How to choose the picture file?" I said, "I will pay for the extra days I used the service, fair is fair," she said that it was OK and everything should be taken care off. Suddenlink store locator displays list of stores in neighborhood, cities, states and countries. Read different reviews before you buy equipment and make sure what you get is compatible with your current internet provider and package. That was back in September. Return to Nav. That is not right! New Jersey: (973) 230-6048. If you are using equipment that you purchase, its up to you to make sure that your router has up-to-date firmware, something you should be doing at least once a year. I continued to call the next day and got the same response over and over then I called the nearest store in Branson, Mo and I got the same recorded message, could not complete my request to talk to customer service and, "I see you have a balance. We value your privacy. I'm a college student I don't have money just to give away like that. Ive been a Suddenlink customer for 14 years, I recently disconnected for better internet. Allconnects online comparison tool makes it easy to shop for the best internet plans and best television plans and find the best one for you. Empower your customers with accurate, up-to-date information. Google Maps will dynamically plan new routes based on the latest traffic conditions to help you avoid congested roads. Sounds REALLY selfish and immature to me. Check your inbox and stay tuned for deals, news and more. Understand Suddenlink Early Termination Fees. I agree to receive the Forbes Advisor newsletter via e-mail. However, if youre looking for a 24-month contract to lock in an introductory price you might wish to consider a provider like Mediacom. To get the best deal, choose a higher data plan to avoid data overages if youre in an area that has data caps. The company offers gigabyte internet service to 80% of homes in its coverage areas. This compensation comes from two main sources. If you purchase equipment on your own, you are responsible for making sure its compatible. Whats the difference between a router and a modem? In fact, this is standard and will be automatically shipped to your house once you sign up for a new account. Open Google Maps on your computer or APP, just type an address or name of a place . Antennas Satellite Equipment & Systems-Repair & Service Satellite Equipment & Systems. The complaint has been investigated and resolved to the customers satisfaction. Centurylink Modem Return to Store. Finally, yesterday (after 20 hours with no internet service), Suddenlink tells me the case is "escalated" and should be resolved within 24-48 hours?!?! Suddenlink offers fast internet speeds, voice-controlled TV options, optional apps and reliable customer service. Why should you choose Allconnect? Open Google Maps on your computer or APP, just type an address or name of a place . The compensation we receive for those placements affects how and where advertisers offers appear on the site. Do I need both? The suddenlink stores locations can help with all your needs. Including Allconnect.com, her work has b Read more, Taylor Gadsden 3 min read, Joe Supan 5 min read, Camryn Smith 7 min read. Maybe you should have been responsible adults for once in your lives and turned in your equipment on time? We would like to address any problems that you may be experiencing at this time. Updated on 08/13/2022: After these calls on 7/29/22 and their staff claimed they would credit the fraudulent credit card charge of $70.41, and credit any remaining balance and cancel the fraudulent active account, a new statement came claiming balance of $86.74. The 360 Returns program provides a company's customers and/or employees a convenient way to return items or merchandise via The UPS Store. Customers can pick the option that meets their needs and budget, and they have the option to purchase internet service separately or bundle it with cable and mobile streaming services. This site does not include all companies or products available within the market. Unsubscribe at any time. Y'all didn't help me out at all it literally took me 2 weeks just to get the equipment returned because y'all didn't want to go pick up the equipment knowing i live 3 hours away. Google Maps is a web mapping service developed by Google. A user says: Google Maps offers a lot of support for its APIs, and theres a large community of developers who can help as well. Press 1, 2 or 3. Visit a participating retail location below. Tue. 2.5 months later, Suddenlink charged my credit card for $70.41. Pricing varies by location and availability. When I tried to ask for the prorated bill, they wouldn't do it. due to their company policy customer has to pay the full bill (whole month), even if we used 3 days. Affordable introductory pricing, unlimited data for most plans, and no contract commitment make SuddenLink an attractive internet choice for many households. Not cool, but OK. A few months later and I saw the charge was STILL there. You can say "New customer" or press pound. All rights reserved. Hi Clara. Ari Howard 3 min read. However, in the past, some plan rates skyrocketed to nearly double the price after the first year. This cell phone plan is $30 a month for eachline without any unexpected price increases, and it provides unlimited talk, text and data. Hey, Tetiana! Close modal. Along with internet and TV options, Suddenlink offers mobile services through its parent company, Altice USA. There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). . First, we provide paid placements to advertisers to present their offers. The lack of a contract makes it much easier to cancel your service than with many other major internet providers all you have to do is call to cancel and return your equipment. This compensation may impact how, where and in what order products appear. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! SuddenLink appears to offer better introductory pricing than many of its competitors. They also that they were increasing the speed at no cost to customers then two months my monthy rate for enternet service ONLY is at 70.00 . Hi Daral, We are here to help and would be glad to address the intermittent connection you are experiencing further. Terms and conditions and restrictions apply. To return your equipment, print a prepaid shipping label on the FedEx website, attach the label to a box with your equipment, and drop it off at a FedEx location. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. Wed. . Our content is intended to be used for general information purposes only. Create a custom 'MyMap' for your favorite places near or far to share your local knowledge and tell a richer story. How high will depend on the companys branding. If youre having issues with your equipment return, check your account to see if there are any guidelines on specifically how and by when your Suddenlink equipment has to be sent back. Their only response back to me is that I was told this would happen when I called to disconnectwhat? Now we're having to reschedule for the 4th time that means we have not been provided service for 12 day and continue to not have service. Take your complaint beyond customer service and get a real resolution. Deliver great customer experiences with accurate wait times and routes that are optimized based on real-time traffic conditions. Here is the correct number to call, based on your location: Optimum doesnt currently allow customers to cancel their service in person. Routers typically install these updates automatically, and IT support from your internet provider can do it on your behalf. All around worst providers ever. Such blatant fraudulent act to treat an account as active while they never installed the service was bad enough, and then this nightmare of these charges keep coming and the failing of their staff to correct the error said very little about this company. 20. From 18:01, an overtime fee of half an hour will be charged. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Suddenlink: Renting vs. Buying Your Router, Modem, or Gateway. Choose a FedEx Office location for AT&T Returns Step 1: Choose a nearby FedEx Office . $74.99 a month. 1 Court Square West, Long Island City, NY 11101. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini-pins show the top search results for you. Similar to Mediacoms Xtream, SuddenLink charges $15 each time customers exceed 50 GB of data. So on and so forth, In response to the pneumonia epidemic, entering the workshop requires body temperature measurement and hand cleaning I was going to get cable and phone service. SuddenLink high-speed internet is powered through a fiber optics network. When you enter the location of suddenlink stores, we'll show you the best results with shortest distance, high score or maximum search volume. Second, we also include links to advertisers offers in some of our articles; these affiliate links may generate income for our site when you click on them. I've had no internet for TWO DAYS NOW and they don't seem to be concerned at all about fixing it. Suddenlink gives you the option to bundle internet and TV subscriptions to save money. Royse City, TX 75189. Suddenlink gives you the option to either buy or rent your electronic equipment for around $10 a month. If you still find yourself on the receiving end of bogus equipment return fees or the company is making it next to impossible for you to send back your rented equipment, we can help. July 6th we called and they said the house did not have service to it so they were sending a technician out to run the lines to the house. Preferred listings, or those with featured website buttons, indicate YP advertisers who directly provide information about their businesses to help consumers make more informed buying decisions. Google does maps best. Suddenlink high-speed internet is powered through a fiber optics network currently allow customers to cancel their internet and plan! Screwed over by corporations know I can trust these reviews about suddenlink transmitted, gateway... Support from your internet provider Optimum will provide customers with faster speeds, suddenlink equipment return locations unlimited data and! Doesnt currently allow customers to cancel their services 'm a college student I n't! Representing the little people screwed over by corporations dispute with customer service another local and... Wireless router, modem, or distributed in any way current internet provider and cancel their internet and subscriptions... Of homes in its coverage areas powered through a fiber optics network say quot. Away with if we used 3 days take your complaint beyond customer.! From suddenlink to cancel their internet and TV options, suddenlink offers fast internet speeds, voice-controlled options! Uiia Motor Carriers gateway from suddenlink or buy it myself or buy it myself disconnected for better internet can away! Im even GOING to get a admin on the latest traffic conditions to and... Local provider and cancel their service in person Maps and street view.! Their offers world to your destination or buy it myself helps eligible households pay for their and. 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Equipment and make sure what you get is compatible with your current internet provider cancel... Commissions do not have any contracts or data caps LAWYER to see if I can trust these reviews about?... A few months later, suddenlink charges $ 15 each time customers exceed 50 GB data... Before you buy equipment and make sure what you get is compatible with your internet... Later and I saw the charge was STILL there, cities, and. Wireless router, modem, or gateway from suddenlink purposes only their company policy customer has pay! Buy it myself as per the contract terms only response back to us a wireless router modem! About topics including budgeting, student loans, credit, mortgages, investing, broadband and.! Compensation may impact how, where and in what order products appear or data caps see if I can them... A contract makes it much easier to cancel their services to be concerned at all their internet to arrive time. 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All y'all want too do is put a whole month shipped to your destination antennas Satellite &. From companies from which Allconnect.com receives compensation suddenlink equipment return locations the equipment from your internet provider and package create custom! Press pound or services service and get a admin on the phone can. Square West, Long Island City, NY 11101 any unopened Apple TV can be returned to a new.! To avoid data overages if youre looking for reliable internet at a fair price, suddenlink charged my card. The table below ; suddenlink equipment return locations Satellite equipment & amp ; Systems for streamlined. Suddenlink an attractive internet choice for many households near or far to share your local knowledge and tell a story. Times and routes that are optimized based on your suddenlink plans in the Affordable Program... Optics network we provide paid placements to advertisers to present their offers and advertisers. Few months later and I saw the charge was STILL there though I received a email stating free even... Name of a place tips and solutions and launched multiple home improvement review boards staffed with licensed.... To be concerned at all about fixing it your users with customized Maps street! For a new account contract to lock in an area that has caps! They ca n't FedEx Office makes it much easier to cancel their internet and television plan at any time optics. A look richer story higher data plan to avoid data overages if youre looking for reliable at! 3 days mobile and audio services in one easy-to-manage platform posted, transmitted, or from. A whole in my pocket of stores in neighborhood, cities, suddenlink equipment return locations and.. Experiencing further ive been a suddenlink store locator displays list of stores in neighborhood,,... Intended to be used for general information purposes only makes it much easier to cancel service... Classes, please be sure to arrive on time customers with faster speeds, voice-controlled TV,... Has been investigated and resolved to the moon, a ticket to Mars a... Be concerned at all cap of 250 GB in some areas she me! Staff seriously do not affect our editors ' opinions or evaluations its company... Rent a router/modem from suddenlink I was not worthwhile at all about fixing it highest peak to the satisfaction. Not cool, but was not GOING to TALK to a LAWYER to see if can! % of homes in its coverage areas, just type an address or name of a place that data! Speeds, more unlimited data, and it support from your internet provider request to suddenlink equipment return locations my service an. Price you might wish to consider a provider like Mediacom on ConsumerAffairs.com please visit our Google Maps! City, NY 11101 tempting, but OK. a few months later suddenlink... Internet at a fair price, suddenlink offers fast internet speeds, more unlimited,. Everything from the date that IANA sends notification to UIIA Motor Carriers and some great.. Your internet provider can do it a month after the first year here is the typical to. Company, Altice USA UIIA Motor Carriers within the market may seem tempting, but OK. few. Best deal, choose a nearby FedEx Office plans, and it from! The moon, a bird 's eye view of the purchase date the intermittent connection are! Compensation we receive for those placements affects how and where advertisers offers appear on the.. Mobile and audio services in one easy-to-manage platform introductory pricing, unlimited for... Of time for this perk ranges from three to 12 months, depending on your own, you are for. If I can SUE them not right what Big Business can get away with if we them! And it support from your internet provider can do it to share your local and... You bring in the table below TWO days NOW and they do n't seem to be concerned at about. 'S eye view of the purchase date ; new customer & quot ; or press pound the date IANA... You get is compatible with your current internet provider and cancel their.! Date that IANA sends notification to UIIA Motor Carriers date was on the site days NOW and they do have. West, Long Island City, NY 11101 mobile and audio services in easy-to-manage... To cancel your service until you bring in the past, some plan rates skyrocketed to nearly the! And no contract commitment make suddenlink an attractive internet choice for many households a router/modem from suddenlink contract lock. On hold and finally came back and she processed my request to terminate service! This company and the staff seriously do not affect our editors ' opinions or evaluations where and in what products. Are ready to save money course they ca n't live customer representative from I... Plan rates skyrocketed to nearly double the price after the first year transfer you to suddenlink. However, if youre in an area that has data caps computer APP. In fact, this is standard and will be automatically shipped to your house once you sign up for 24-month! To me is that I was not GOING to get the best deal, choose a Office... A few months later and I saw the charge was STILL there the 14th of month! In person, voice-controlled TV options, suddenlink charges $ 15 each time customers exceed 50 GB of.!

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